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Closed for Christmas week with no VCMTUNER II units available to order. Next order date 12/30/2024. We will ship VCMTUNER orders on 12/23/2024 and 12/27/2024.
SHIPPING DELAYS TO CANADA
As of November 14th, 2024 USPS first class mail international to Canada is affected by the CanadaPost workers strike. Any items already in-transit may be delayed until this situation is resolved. Any other orders placed will currently be held until this situation is resolved. As of December 3, we are not able to find an alternative solution to ship to Canada due to Import/Customs fees being variable and possibly up to 50% of the value of the package in some cases. USPS stopped accepting mail destined for Canada as of December 1, 2024 as the workers strike in Canada continues.
Update: As of 12/18/2024 Canada Post Workers are back processing mail but our shipping providers have not yet allowed us to ship any new packages to Canada.
Update: As of 12/27/2024, stamps.com will not allow shipping from the US to Canada. There is not yet an ETA as CanadaPost works through the backlog already in-transit from mid-november.
HOLIDAY SEASON W/ USPS DOMESTICALLY IN THE USA
During the holiday season USPS will not always be able to meet priority mail shipping deadlines and delays can be expected in many cases. USPS will not refund any shipping fees on first class mail or priority mail for late or delayed shipments.
--- Note: E-mail responses are normally 24-48 hours. For orders placed with the wrong mailing address please e-mail us at info@vcmtuner.com. We try to get to all e-mails within 24 hours, mondays are our largest workload and replies may not be sent back until after 5pm Pacific Time. It is your responsibility to submit the correct shipping address when ordering.
How do I order a VCMTUNER II as it shows in backordered status?
Please see the Ordering FAQ page for details on backordered product.
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If you have product questions or support, please send an e-mail to info@vcmtuner.com. This is the fastest method to get a response
If you are having a problem with the product, please e-mail info@vcmtuner.com. If you have concerns and the 24-48 hour response time is too long, please temporarily remove the product until we can answer or respond to your request.
PACKAGE TRACKING
If you have not received a tracking number, please check your spam folder in the e-mail on your account. Many times providers like gmail and cox may block e-mails from our hosting provider shopify who sends out updates on order shipment and delivery.
Note that Holidays (December in particular) will have delays normally. USPS will not refund shipping to us for late delivery on 2-3 day Priority Mail or USPS ground/first class services. For VCMTUNER orders, we try to ship same-day as the order. For VCMTUNER II orders, you will usually receive a tracking number 24 hours before it's delivered to the post office. At this time we do not ship through fedex or UPS, only USPS. Canadian orders come through USPS and are transferred to globalpost before customs.